FAQ

We hope we have them all covered, but if not please send us an email.

We are working hard to answer all your question from Monday to Friday between 10am and 3pm. 

Email info@carverbrook.co.uk or Call 0800 772 3775

Q. How to clean my Jupiter All Weather Fabric?
A. Just clean with soapy water or wipe clean with a cloth. After the winter months just wipe down the resistant fabric of any dirt or mould in the same way. Allow to dry naturally after rainfall or cleaning. There is no real time frame for this it will just depend on the weather conditions.

Q. Where do you deliver?
A. We deliver in England, Wales and Scotland

Q. How long will my delivery take?
A. Our own team delivers to you directly from our warehouse. Depending where you are in England, Wales or Scotland, we aim to deliver your order within 5-10 working days. We are only a small company, so please bear with us as we want to deliver your purchase with the most possible care.

Q. What Warranty do you give?
A. We give a standard 1-year manufacturers warranty, but if anything happens after a year, please let us know and we will always see what we can do.

Q. What if my goods arrive damaged?
A. In the unfortunate situation where you receive damaged goods, please send us an explanation of the issue alongside some images of the damage. We will always try our best to amend these types of issues, so please do not worry.

Q. What is your returns policy?
A. If you are not happy with your purchase, we will still be friends! You can return your purchase up to 30 days after it has been delivered to you. Please email us requesting a return, alongside an explanation as to why you would like to return your product. Please check our returns policy for the full details.

Q. Why does my Postcode not get recognised at checkout?
A. There are 1000s of postcodes in the UK and occasionally some might be missing on our list. If you get a message at checkout that there is no delivery available for your postcode, please contact us and we will rectify the problem straight away.

Q. Do you offer a Pay Monthly Scheme?
A. No, at this moment we do not offer credit.

Q. Where are your products made?
A. Our products are manufactured in China and Vietnam and are then shipped to us via sea freight.